Support by TTE-Europe
Our support team is available for service requests and technical issues. You can reach us by telephone: +49 351 826 65 199 or by mail: support@tt-e.eu.
Please also don´t hesitate to contact us for other requests or in case of reparations of devices sold by us.
Repair Information
The products we sell stand out especially due to upmarket quality. If however problems should arise please inform our support team as described below. We will take care of your request immediately.
To assign your defective device it is vital that you solicit a RMA number from our support team before returning the device.
Hereinafter we describe how to proceed in case of a defect in your device in order to ensure a quick repair.
Please follow these instructions exactly, so there is no delay in the repair of your device.
- If not already done, please first get in touch with our service department by telephone
(+49 351 8266-100) or e-mail. - An error diagnostics / support will ensue by one of our technicians. You will receive, if necessary, a RMA number generated by TTE Europe.
- Please fill in the RMA form carefully and send it to TTE Europe together with the device.
- Do not forget to write the serial number of your unit in the RMA form!
- Ship the defective device to:
TTE Europe GmbH
Tannenstraße 2
01099 Dresden
Germany
- Please, by all means, enclose the RMA form with the consignment.
- You will receive an acknowledgment of receipt.